FAQ


What shipping options does Rosemary, Salt + Thyme offer?
All of our packages are shipped via USPS and UPS. In an effort to get you the goods in a speedy way, we ship at least three days a week. We also usually ship USPS Priority or First Class.

In an effort to keep shipping prices as low as possible, we are charging you what USPS + UPS charges us (or less). We are not adding any handling charges. We will continue to do whatever we can to bring you the lowest shipping costs. Unfortunately the carriers charge a lot for shipping due to fuel costs, etc…, and our mixes are heavy. If only we could all negotiate Amazon’s rates: )

It doesn’t appear you ship to my country. What can I do?
If you’d like to order from us but you are outside of the U.S. (or Hawaii, Alaska or Puerto Rico), email us and we will try our best to ship our product to you (julie@rosemarysaltandthyme.com).

My order was shipped 2 weeks ago and I still have not gotten it. What should I do?
It’s best to first check the address we shipped to, which was provided to us when you checked out. We send two emails to the purchaser; one when we receive the order and when your package is shipped. Did you get those emails? Please find them and see that the proper address was provided. Email us (julie@rosemarysaltandthyme.com) if it was not. If it was, please email us and we’ll help you out! Our contact phone number is 415-613-3660.

How can I pay for my orders?
We accept payment online by credit card.

I have a question, who should I ask?
Write to us (julie@rosemarysaltandthyme.com)! We’re super friendly and we love to hear from you!

Is your site secure?
Yes! Because we know how important security is for our customers, Rosemary, Salt + Thyme has taken great measures to ensure the security and confidentiality of ordering information such as credit card numbers, addresses and personal data.

Julie’s Original uses SSL (Secure Sockets Layer) technology for encrypting data transmitted over the internet. SSL was created by Netscape and is supported by most internet browsers, including Netscape Navigator and Internet Explorer. If you see a green line at the top of your window and a symbol (usually in the lower portion of your screen) that looks like a lock and key, then you are protected by SSL protocol. Other browsers use similar, but not necessarily identical, indicators.

If you’re having trouble with our website, please email us (julie@rosemarysaltandthyme.com) and let us know. We apologize for any inconvenience. You can also phone us at 415-613-3660. We are located in Portland, Oregon.